MaXintegration Technologies - CRM | Customer Relationship Management Software

MaXintegration has specialized in CRM software, systems and processes since 1995. We are a success focused organization for you – The Customer. Use our experience to your benefit. Call us now at: 1-604-730-9801 ext 1.

Ask software vendors about their upgrade requirements and support options. Many vendors will no longer support older versions to encourage annual upgrades. Over the years this could add significant cost to the CRM solution that you did not take into account during initial purchase. Worse, some of these upgrades will often come with increased hardware requirements, yielding even more hidden costs.

Many vendors today charge an enforced maintenance fee that doesn't necessarily cover support. Ensure that you understand fully what the support costs will likely be. If synchronization is a requirement of your CRM purchase you may have to factor in travel costs.

Although the software sales people may describe features of the software that sound useful to you, do your due diligence and find out what value those features will offer your business. You may find that your paying for features that you will never use and not have the fully developed features that you actually need.

Some products are more geared toward customization than others. To see business benefits from a Customer Strategy you must customize software. Find out how customizable the software is prior to making a purchase. Integration requirements with other databases or applications may mean the difference between a complete solution that can drive business results or having just another contact manager. Integration is a complex arena; make sure that you discuss your options with an expert in this area rather than a sales person whose primary objective is to sell you software.

ADSL, Cable and T1 are now a pervasive and affordable means of Internet connectivity for personal and business use. WAN, Remote Access or a VPN, provide another layer to these varied connectivity options. Yet another layer provides Client/Server, Synchronization (Replication) and/or Remote Access that requires a sound security platform. These layered connectivity concerns call for businesses to balance the benefits, scalability, security and affordability of collaborate implementations throughout the organization.

Scalability touches many areas in an organization's CRM database solution. Many people believe that scalability describes the size of the database and its' growth potential. But this is only partly true; it is also how the database as an application handles internal and external relationships such as web access, customization and integration. Take for example, document management, how your CRM application handles this part of your customer communications may become a crucial touch point not only with customer documents but also other related information data sources. Your CRM's document management system should scale not only with your database storage needs but also with its relationship to other modules as a contribution to your overall solution.

Many CRM software programs operate on a My Workspace basis. This is advantageous because people do not usually have a need to work with ALL the features an application has to offer. Implementing standard (unfocused) training methods provide users with un-needed functionality (Nice to know but will they ever use it?). Furthermore, in order for people to make the optimum use of their software, it must match the way they work. Otherwise, they are forced to create workarounds that may lead to insular non standard situations that will result in added expense in training and support to rectify. By matching training with role functionality you can significantly reduce training costs, moderate chaos and make your people more productive.